3 key drivers of customer satisfaction starbucks

With initiatives to drive traffic to existing stores and a firm expansion plan in place, Starbucks is well-poised to begin the next fiscal year on a positive note. Based on our estimates it is likely that one-third of its stores will be in Asia Pacific by the end of our forecast period. customer satisfaction for the Accommodation and Food Services sector had fallen 1.3 overall to a score of 77.9 (out of 100).

This acquisition will position the company to further accelerate growth in the CAP region. Dunkin dunked over Starbucks tp tale the top coffee spot, while Dominos pushed Papa Johns down to second in the pizza race, according to the latest American Customer Satisfaction Index report for 2019-2020. After completion of its acquisition of Starbucks Japan earlier in 2015, Japan became the company's second largest market in retail store sales. The purpose of this article is to report the results of a study that examines the drivers of customer satisfaction and repurchase intentions among Business-to-Business (B2B) service customers in Japan. Most of this expansion is likely to come from Asia Pacific - the company expects to double its store count in this region to 10,000 by 2019.

We expect Starbucks to expand via both company operated and franchised stores. For franchised stores, we expect a similar trend. Revenues are higher from company owned stores and we expect EBITDA margin of these stores to remain stable over the forecast period, in our base case scenario. Starbucks has roughly 23,000 restaurants, nearly half of which are franchisees, and we expect this number to go up to nearly 32,000 by the end of our forecast period.

3 key drivers of customer satisfaction starbucks